Terms & Conditions
Payment & Fees
All our trips are in EUR (Euro – €) and if you are using an international card to pay via our online booking system (which uses PayPal) a small percentage fee may be applied. This is due to foreign exchange conversion and certain Paypal transaction fees incurred.
Payment for most tours needs to be made when we have confirmed availability. Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:
– by paying online via our online booking system, OR
– by visiting our office and making the payment.
- – Account Holder: A.C Classy Travel KG
- – IBAN Number: AT26 3200 0000 12204640
- – Swift Code: RLNWATWW
- – Bank Name: Raiffeisen Bank
If depositing an amount into our account, please inform us with cheque number, date and amount details.
Changes, Cancellations And Refunds
CHANGES MORE THAN 48 HOURS IN ADVANCE OF TOUR You may change your tour, subject to availability, 48 hours before the start. If changes cannot be accommodated, there will be a full refund except for any non-refundable expenses (see below)
CHANGES LESS THAN 48 HOURS IN ADVANCE OF TOUR Changes within 48 hours of the start of the tour cannot be guaranteed, even if there is availability. If changes cannot be accommodated, there will NOT be any refund
CANCELLATIONS MORE THAN 48 HOURS IN ADVANCE OF TOUR A full refund (less any non-refundable expenses- see below) will be given to you if you let us know more than 48 hours before the start of the tour.
CANCELLATIONS LESS THAN 48 HOURS IN ADVANCE OF TOUR No refund will be provided if you cancel the tour within 48 hours of the start of the tour.
LATE ARRIVAL BY CUSTOMER The tour starts at the designated time. If you arrive late for whatever reason and miss the tour, then no money will be refunded
CANCELLATIONS BY US While we always endeavour to avoid cancellations and changes, we must reserve the right to do so. However, we promise we will only cancel your confirmed booking where we are forced to do so as a result of circumstances outside our control or because an insufficient number of people have booked your chosen tour.
We will notify you before the tour starts if we have to cancel for lack of numbers. Please note that we do reserve the right to run tours with less than the stated minimum number. If we have to make a significant change or cancel, we will tell you as soon as possible. If we have to cancel, we will pay back the full amount and will not deduct any non-refundable expenses. Compensation will not be payable and no liability assumed by us.
NON-REFUNDABLE EXPENSES If you cancel/change a tour, if we have incurred expenses which we can’t recoup (such as car hire), then you will have to pay for these expenses.
CONTACT US Please contact us at firstname.lastname@example.org to let us know about any changes or cancellations.
1 Travel contract
1.1 Travel registration shall become binding on receipt in accordance with the description for 5 days. The registration can only be carried out in writing or online. The travel contract is concluded with the receipt of the written confirmation from A.C Classy Travel KG / ErasBus Vienna to the traveller(s).
1.2 If the content of the travel confirmation diverges from the content of the registration, you will receive a new offer from us. The travel contract shall take effect on the basis of this new offer if the traveler agrees to this. The agreement can be made by the explicit or conclusive explanation, such as the written agreement, payment of the price or the deposit. Amendments to the trip, such as room changes (e.g. double rooms instead of quadruple rooms) cannot be guaranteed and will depend on the availability of the accommodation.
1.3 The traveller will receive within 48 hours the travel and payment conditions of A.C Classy Travel KG / ErasBus Vienna after registrating on the website www.erasbuss.eu. This information is part of the travel contract and must be met prior to travel. The payment has to be made by the selected payment method (PayPal or bank transfer) to a maximum of 5 days after booking confirmation receipt with us. We reserve the right to send booking confirmations in case of personal prevention later than 48 hours.
1.4 The scope of contractual services is binding for the terms of reference on www.erasbuss.eu for the travel period and from the referring thereto details in the travel confirmation / invoice. Other overnight accommodation and service provider owned brochures or websites are not relevant. The employees of A.C Classy Travel KG/ ErasBus Vienna are not authorized for oral agreements.
1.5 Upon payment of the specified services in the booking confirmation tour price, you accept the general terms and conditions
1.6 The booking confirmation that you receive with the booking number must be brought on the trip together with a valid ID document. Our team members reserve the right to exclude persons from the trip who are without a booking confirmation or have violated in any way against our terms and conditions.
1.7 Our team members will be there to help the traveler throughout the stay. Each team member will provide a telephone number and can be reached at any time. However, they are are not professional tour guides and not responsible for conveying historical facts, conducting tours or anything similar.
2.1 All prices are in euros (€). We are not responsible for any fees, which other banks charge for currency conversion.
2.2 We do not accept payment in installments. If installment payments have been agreed in individual cases, this must be noted in the booking confirmation. Each installment must be received by a certain date. In violation of that period it cannot be guaranteed that the traveler’s place is reserved. If the place is cancelled (by written confirmation of the traveler or by written notification of A.C Classy Travel KG / ErasBus Vienna) payments which have already been made will be refunded within 7 days. A processing fee of 3.50€ will be charged if the violation of the deadline is at the expense of the traveler. Cancellations within 30 days prior to departure will be charged as per item. 4
2.3 A travel registration from 14 days prior to departure is only acceptable on the condition that the total travel price is due immediately upon receipt of the travel confirmation.
2.4 If the customer’s deposit and / or payment of the balance is not in accordance with the agreed payment due dates, the organizer is entitled to withdraw from the contract after a deadline reminder and to charge the customer the costs of withdrawal in accordance with Clause. 4
3 Rebooking, service changes & price changes
3.1 Travel amendments to the travel date, the destination, the place of departure, accommodation or means of transport are not usually possible. The traveler is free to cancel prior to departure and make a new registration.
3.2 Until the start of the journey, the traveler can be replaced by any other suitable travelers with a message to the organizers. A.C Classy Travel KG / ErasBus Vienna is entitled to demand therefore a processing fee of 5€ per person for overnight travel. The aforementioned processing fees also apply if the name of the traveler needs to be corrected for reasons which fall within the responsibility of the travelers. A.C Classy Travel KG / ErasBus Vienna is entitled to charge incurred higher costs.
3.3 A.C Classy Travel KG / ErasBus Vienna is entitled to change individual services based on organizational necessities and unforeseeable changes. We will inform the traveler immediately and offer him/her with an explanation within five days of any changes with an alternative rebooking or free withdrawal, provided that the changes are not insignificant and reasonable for the traveler. A right of cancellation of the traveler shall not be affected. The traveler will be notified of any such changes.
3.4 If the traveler does not make use of travel services that have been duly made available to him or her for reasons attributable to him or her, he or her is not entitled to partial reimbursement of the price.
3.5 In all cases of transfer, name changes and service changes, your right to prove that substantially lower or no costs were incurred remains unaffected.
3.6 The specified distance and arrival times have been compiled to the best of our knowledge. Due to heavy traffic or other delays, which do not arise by the team members of A.C Classy Travel KG / ErasBus Vienna, it is possible that transport, which is then later planned, is delayed. Missed trains, buses or other means of transport or costs incurred will not be covered by A.C Classy Travel KG / ErasBus Vienna.
3.7 Passanger lists will be finalized 24 hours before departure, which means no changes can therefore be made after this time.
4 Withdrawal by the traveler
4.1 The traveler can withdraw at any time prior to departure of the trip. It is recommended to be made in writing to avoid misunderstandings, stating the booking number. A.C Classy Travel KG / ErasBus Vienna shall lose the right to claim the tour price. We shall instead be entitled to claim a reasonable compensation for the travel preparations made and for it’s efforts expanded the trip organizer has scaled this compensation claim chronologically, that is, taking into consideration the closeness of the time of withdrawal to the contractually stipulated beginning of the trip generalized in a percentage proportion of the travel price and has considered any normally saved expenses and generally possible other uses of travel performance in the calculation of the compensation. The compensation is calculated according to the time of the receipt of the customer’s notice of withdrawal as follows:
4.2 Bus trips:
Up to 30 days prior to departure 100% refund
from 30 to 14 days before departure 50% refund
from 13 to 2 days prior to departure 25% refund
from 48 hours before departure 0% refund,
4.3 For overnight travel or travel, coupled with the purchase of tickets:
Up to 30 days prior to departure 100% refund
from 30 to 14 days before departure 50% refund
from 13 to 7 days prior to departure 25% refund
from 6 days until the last day before departure 0%
4.4 Costs like visa, telephone or handling fees are not refundable on cancellation of the trip.
4.5 The provisions relating to the cancellation are valid for all travel, unless otherwise provided for in individual promotional material.
4.6 Participants are free to prove that the organizer has suffered none or significantly lower damages than reimbursement amount that has been charged.We recommend taking out travel cancellation insurance. This can cover the cancellation costs in accordance with their policy conditions for insured risks.
4.7 Tickets obtained through a sweepstake are not cashable and non-refundable.
4.8 Vouchers are not cashable and non-refundable.
4.9 Generally, it is possible a trip ticket to be transferred to someone else. For this purpose, a processing fee of 3€ will be required for day trip without overnight stay. However, multi-day trips with overnight stay will incur a processing fee of 5€.
5 Cancellation by the tour operator
5.1 If an expressly announced minimum number of participants is not reached, A.C Classy Travel KG / ErasBus Vienna is entitled to cancel the trip up to 2 days prior to departure. Any already paid travel price will be refunded in this case without delay and without handling charges. Additional costs incurred, such as shuttle transport or additional nights can not be laid at our expense.
5.2 A.C Classy Travel KG / ErasBus Vienna is entitled to withdraw from the contract without notice if the traveler significantly disturbs the trips in spite of warning from the host or if he/she behaves in violation of the contract. If the operator cancels in such a case, he reserves the right to the travel price, but has to reimburse the value of the saved expenses and possible reimbursements by the service providers.
6 Cancellation of contract due to extraordinary circumstances
6.1 If the trip is significantly hindered, endangered or impacted due to force majeure that was not foreseeable when the contract was concluded, then both you and we can cancel the contract. Upon termination prior to departure, the traveler receives the travel price paid back immediately. A further claim does not exist. The travel is not able to claims for damages against the organizer is not possible. If the specified circumstances arise following commencement of travel, the travel agreement may be cancelled by either party. In this case, we will take the necessary measures for the withrdrawal of the contract. If the contract is terminated for the reasons stated above, A.C Classy Travel KG / ErasBus Vienna is entitled to compensation for travel services rendered or yet to be rendered. The additional costs for return transport additional costs for return transportation will be split equally by A.C Classy Travel KG / ErasBus Vienna and the traveller. Moreover, any additional costs are borne by the traveler.
7 Passport, visa and health regulations
7.1 It is the responsibility of the traveler to bring the necessary travel documents. A.C Classy Travel KG / ErasBus Vienna is not responsible for any delays or denial of the ride, due to failing to provide these documents.
7.2 We will inform nationals of states of the European Union, in which the trip is offered about passport, visa and health regulations before conclusion of the contract as well as possible changes before departure. Citizens of other states, the responsible consulate will provide information. These provisions assume that there are no special circumstances attaching to the passenger or any accompanying passengers (e. g., dual citizenship, statelessness). The traveler is responsible for obtaining and carrying the officially required travel documents, any necessary vaccinations and for complying with customs and currency regulations. Any disadvantages due to the non-observance of these regulations e.g. payment of withdrawal costs, are at his/her expense. This does not apply if the organizer has not informed insufficiently or wrongly. We are also not liable for timely issue and delivery of required visas by the diplomatic representatives in question when the customer has instructed him/her to deal with this.
8.1 Any contractual liability of the operator for damages, which are not physical injuries injury is limited to three times the travel price if the damage was not caused intentionally or through gross negligence. The same applies if the organizer is responsible for the damage alone due to a service provider.
8.2 Claims for damages because of property damage, the legal regulations apply.
8.3 If liability limitations are specified by international conventions or regulations based on such conventions for service providers of A.C Classy Travel KG / ErasBus Vienna, A.C Classy Travel KG/ ErasBus Vienna can invoke these with appropriate insurance claims.
8.4 The organizer is not liable for disturbances to services, personal and material damages in association with services which are outside the totality of the performance owed by A.C Classy Travel KG / ErasBus Vienna and are therefore additional services [for example, travel by scheduled public transport] represent third party services for whose flawless performance in conformity with the contract A.C Classy Travel KG / ErasBus Vienna cannot accept liability.
8.5 Transportation is made on the basis of the conditions of the particular carrier. The rights and obligations of the organizer and the traveler in accordance with the Austrian Travel Contract Law and the General Terms of Travel are not limited by the terms and conditions of the respective transport provider.
8.6 Each traveler is responsible for his or her timely arrival to the departure of the transport to or from the destination itself, unless their late arrival is the result of an intentional or grossly negligent action on the part of A.C Classy Travel KG / ErasBus Vienna. A.C Classy Travel KG / ErasBus Vienna can not be held liable for any delays or failure to get to the excursion destination when the reason for this is not influenced by the team members of A.C Classy Travel KG / ErasBus Vienna. This includes changes in the weather, strikes, border control, other political situations, technical failures, congestion, poor road conditions or other reasons that are out of our control.
9 Warranty / damages
9.1 If a trip is substantially impaired as a consequence of a deficiency, the traveler can reduce the trip price or terminate the contract. The termination is only possible if A.C Classy Travel KG/ ErasBus Vienna allowed one of reasonable deadlines to expire without offering a remedy. No deadline shall apply, if a remedy is impossible or refused by A.C Classy Travel KG/ ErasBus Vienna or if termination of the contract is justified. In addition, A.C Classy Travel KG / ErasBus Vienna may require compensation on grounds of non-fulfilment; but usually only when the travel defeciency is so substantial that a price reduction of 50% is justified.
9.2 The trip leader of the event is not authorized to validate any claims.
10 People Responsibility
10.1 With payment of the trip, the traveler agrees to recognize the team members during the period of travel as an authority figure and to obey the laws of the country visited, including customs restrictions and currency exchange. In violation of laws of the country or instructions of the staff of A.C Classy Travel KG / ErasBus Vienna, the traveler will be excluded from the trip with immediate effect the bus company, hostels or other institutions. Incidental costs incurred for return travel or the like shall be borne by the traveler. The refund or partial refund of the tour price is excluded.
10.2 The team member may make decisions outside the agreed travel process must close in favor of the security or in the best interest of the travel group. The traveler agrees to comply with this decision.
10.3 Each traveler is responsible before the arranged meeting place and to appear during the trip. If, after an appropriate waiting, a person does not appear; and after trying to call this person, we will leave this place. Any costs incurred will be borne by the traveler himself.
10.4 Each traveler assigns at the time of travel his/her image and video rights to A.C Classy Travel KG / ErasBus Vienna. We are permitted to take photos and create videos featuring all those participating in the trip. These may be published on our website and social media website, as well as in flyers or brochures. If this is not wished by the traveler, it is his/her own responsibility to keep away from cameras and video equipment.
10.5 The team members are always approachable and will help in all situations, however, are not a permanent care for the travelers. It is assumed that every traveler is able to move freely and can walk alone through cities or longer parts of the route without additional assistance of one of our team members. We can not provide any assistance to individuals with physical disabilities. The coaches are generally not designed for walking aids or wheelchairs and it is rarely possible for us to transport them. If possible, A.C Classy Travel KG / ErasBus Vienna does not offer any kind of travel insurance. A suitable medical insurance or travel insurance is the traveler’s responsibility.
11 Obligation to cooperate
The traveler is obliged to immediately notify any defects to the representative at the destination. If such representative is not available, the organizer is to be informed of any complaints regarding the trip at its registered office. As for reachability, details of both contacts persons will be provided with the travel documents, or up until 1 day before the departure date. The representatives at the destination will take corrective action, if possible. However, it is not authorized to recognize claims. Any failure of the traveler culpably fails to report a defect, a claim to decrease does not occur.
12 Handling of complaints, terms of preclusion for claims and expiry
12.1 They can assert to us towards claims within one month after the end of the trip. It is recommended to write the claims in writing. After the deadline, claims can only be invoked if the traveler was prevented from complying with no fault of his/her own.
13 Age Policy
13.1 Our age limit is between 18 and 30 years old. In certain cases A.C Classy Travel KG / ErasBus Vienna can accept a person who is above this limit but will not accept anyone under.
13.2 A.C Classy Travel KG / ErasBus Vienna has the right of declining the reservation of a person who is older than 30 years old.
14 Other provisions and agreements
14.1 These terms and conditions apply unless individual agreements are made in the individual travel contracts.
14.2 The data provided to us is to be electronically processed, stored and distributed as part of the purpose of the contract. Personal data is protected according to the Federal Data Protection Act.
14.3 Obvious pressure and miscalculations entitle the organizer to contest the travel contract.
14.4 The above provisions shall only be valid if and insofar as after the publication of statutory provisions come into force no other provisions to the contrary.
14.5 The ineffectiveness of individual provisions does not invalidate the entire travel contract. The application of Austrian law is agreed. The contract language is German.
14.6 Every traveler is obligated to understand the content of the Terms and Conditions or it must be translated into her/her language. With payment of the travel price, A.C Classy Travel KG / ErasBus Vienna assumes that the Terms and Conditions have been translated and understood.